Client service center
Certificates, ID cards, policy changes, claims and payments in one place. For anything urgent, call us at (800) 450-8031.
Send us a request
Use this form for certificates of insurance, ID cards, declarations pages and policy changes. We'll reply by email or phone.
For a certificate of insurance
Include the certificate holder's name and mailing address, and any wording the contract requires, such as additional insured or waiver of subrogation.
Please don't include Social Security, driver's license or bank account numbers in this form. We'll call you if we need them.
File a claim or make a payment
The fastest way to report a claim or pay a bill is directly with your insurance company. Your carrier's name is on your ID card and declarations page. If you can't reach them, call us and we'll help.
| Insurance company | Claims | Payments |
|---|---|---|
| American Strategic (ASI) | Report a claim | Pay online |
| Cypress | Report a claim | Pay online |
| GuideOne | Report a claim | Pay online |
| The Hartford | Report a claim | Pay online |
| Kemper | Report a claim | Pay online |
| Progressive | Report a claim | Pay online |
| Safeco | Report a claim | Pay online |
| Travelers | Report a claim | Pay online |
| Utica National | Report a claim | Pay online |
After an accident or loss
Make it safe
Get everyone out of harm's way and call 911 if anyone is hurt. Prevent further damage if you can do it safely, like covering a damaged roof.
Document it
Take photos and video, and get names, phone numbers and insurance information from anyone involved.
Report it
Report the claim to your insurance company using the links above, then let us know so we can follow it through.